Litigation Policy

In the event of a dispute, the consumer can resort to an Alternative Consumer Dispute Resolution Entity.

CNIACC – National center for information and arbitration of consumer disputes
Faculty of Law at the New University of Lisbon
Campolide Campus, 1099-032 Lisbon
Tel: 213 847 484
Email: cniacc@unl.pt
Web: www.arbitragemdeconsumo.org

Contracts signed in the Lisbon Metropolitan Area
Rua dos Douradores, 116 2º – 1100-207 Lisbon
Tel: 218 807 030 / 218 807 038
Email:legal@centroarbitragemlisboa.pt / director@centroarbitragemlisboa.pt
Web: www.centroarbitragemlisboa.pt

General Consumer Directorate
Praça Duque de Saldanha, no. 31 1069-013 Lisbon
Tel: 21 356 46 00
Fax: 21 356 47 19
Email: dgc@dg.consumidor.pt
Web: www.consumidor.pt / www.facebook.com/dgconsumidor

More information at the Consumer Portal www.consumidor.pt.

You can check, download or print the Alternative Consumer Dispute Resolution document shown below.